Operating company : Grancy Co., Ltd.

Representative name: Kazuhiro Obara

Address : 160-0022
VORT Shinjuku Gyoen 3rd floor, 2-3-11 Shinjuku, Shinjuku-ku, Tokyo

email address
support@esim-san.jp

Website URL
https://esim-san.jp/

business hours
10:00-19:00 (excluding weekends, holidays, and the New Year holidays)

telephone number

03-6272-5155

Product sales price <br/>The price will be as stated on the introduction page of each product.

If you pay at a convenience store, a payment fee of 190 yen will be charged.

Required fees other than the product price

1) Consumption tax

2) Payment fee (convenience store payment only)

Delivery time of the product
The eSIM profile information required for setup will be sent to you by email on the same day.

Payment method <br/>Credit card payment (VISA, MasterCard, American Express, JCB, DinersClub, DISCOVER)

Convenience store payment (Seven-Eleven, Family Mart, Lawson, Ministop, Daily Yamazaki, Seico Mart)

Payment period : At the time of purchase

Application for overseas use: Yes Payment method: Various credit cards (VISA, MasterCard, American Express, JCB, Diners Club, DISCOVER)

Defective products/cancellations

We do not accept cancellations, returns, or refunds due to customer convenience. If there is a defect or malfunction in the service, we will follow the conditions set out in Chapter 13 of the Terms of Use.

If you experience any problems, please contact us at the following email address: support@esim-san.jp

Our technical support will contact you within 24 hours.