Profile Settings (iOS)

There is a possibility that you may not be able to connect to the internet, so please download the PDF file.

[Before use]

・To read the QR code, it will be easier to set up if you have a computer or another smartphone in addition to the iOS device you are using.

・An internet connection is required for setup.

・Please set this up before traveling abroad.

[Please make sure to unlock the SIM]

*Low-cost SIMs (MVNOs) are generally unlocked, so there is no problem.
Also, there is no problem with devices sold after October 1, 2021 as they have been SIM unlocked.

If you have any questions that do not apply to you above, please contact your carrier.

【Compatible models】

iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14, iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 mini, iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 mini, iPhone SE (2nd generation), iPhone SE (3rd generation), iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS, iPhone XS Max, iPhone XR [As of November 2023]

Setting up your eSIM profile (preparation before traveling)

STEP 1.

1. To check if your device is eSIM compatible over the phone, press "*#06#" to make the call.

2. If the EID number is displayed, the device is eligible. If the EID number is not displayed, please check the operation guarantee device page.

Guaranteed operation devices
EID番号とデバイス情報

STEP2.

1. Select "Settings" app → "Mobile Data"

「設定」アプリ→「モバイル通信」を選択

STEP3.

1. Select "Add eSIM"

「設定」アプリ→「モバイル通信」を選択

STEP 4.

1. Select "Use QR code"

「QRコードを使用」を選択

STEP5.

1. Scan the QR code

*We recommend using the default camera instead of a QR code app.

QRコードを読み取る

*If your camera is broken, you don't have another device, or you can't print it out in time

1. Select "Enter details manually"

「詳細情報を手動で入力」を選択

2. Enter the "SM-DP+ address" and "Activation code"

*Attached to the email from eSIM-san.

「SM-DP+ アドレス」と「アクティベーションコード」を入力

Step 6. Confirm activation

1. Select "Continue"

*This may take several minutes depending on your internet speed.

「続ける」を選択

Step 7.

1. Select "Main Line" and "Continue"

*"Travel" may also be written as "Work" or "Secondary Line."

「主回線」と「続ける」を選択

Step 8.

If the new eSIM appears turned on and separate from your main line, you're ready to go.



この状態になれば準備OK

After you arrive, please make the following settings:

[Roaming settings]

When using data communications via a local carrier's network while overseas

[APN settings]

If you cannot connect even after setting up before and after your trip

Roaming/APN/Settings

FAQ

First, try restarting your device. If you are still unable to connect, your Wi-Fi network may be temporarily unstable. Try again after a while, or if you have two or more routers, try connecting to a more stable Wi-Fi network.

If the eSIM profile has not been downloaded, please download it again . If the eSIM profile has already been downloaded, do not delete it.

If the SIM lock on your device has not been removed, you can remove the SIM lock by going to the website or store of the mobile phone company where you purchased the device.