inquiry

If you fill out the inquiry form below, we will reply to you by email in the order in which we receive your inquiry.
(Please note that it may take some time for us to reply.)

In addition, we can respond more quickly via our official LINE account .

Privacy Policy

1. Introduction

Glancey Co., Ltd. (hereinafter referred to as "our company") acquires and uses personal information such as your name, address, and email address obtained when you use our various services, and also stores such personal information.

This privacy policy established by our company explains how we collect personal information, how we use and provide it, and your rights regarding your personal information.

2. Collection of personal information

When using our various services, we may ask for personal information such as your name, date of birth, address, telephone number, email address, bank account number, credit card number, etc. We will obtain personal information (including information about individuals) mainly through the following collection methods, and use and store this as personal data.

(1) Acquiring information directly from the person in question

We will collect all information provided by you to us, such as your name (including furigana), address, telephone number, email address, and credit card information.

(2) Methods of acquiring information in connection with the use of services

We collect information about when you purchase our products and about the communications you use (date of use, time of use, communication volume, country of use, etc.)

3. Purpose of use of acquired personal information

The purposes for which we use personal information are as follows:

(1) To provide and operate our services

(2) To respond to inquiries from customers

(3) To provide after-sales service

(4) To provide information to customers through various e-mail newsletters, etc.

(5) To provide information regarding the service, such as maintenance and important notices, via email, postal mail, telephone, etc.

(6) To investigate accidents occurring during the service (such as product defects or system failures) and to handle such accidents

(7) To enable customers to view, change, or delete their registered information, and to view their usage status

(8) To obtain information regarding charges, such as billing amount, payment status, and payment method

(9) To identify customers who are attempting to use the service for fraudulent or unjust purposes and to refuse such use, as well as to prevent fraudulent contracts, fraudulent use, and non-payment, and to investigate such cases.

(10) To obtain information regarding communication history, such as communication start time, communication end time, and communication duration

(11) For location information when using various services

(12) To provide information regarding various services (including services other than communication services) provided by our company and business partners

(13) Purposes incidental to the above purposes of use

5. Change in purpose of use

We may change the purpose of use of personal information only if it is reasonably deemed that the purpose of use is related to the purpose before the change.

If the purpose of use of personal information is changed, we will notify customers of the changed purpose in a manner specified by our company or publish the changed purpose on this website.

6. Provision of personal information to third parties

We will not provide personal information held by our company to a third party without your consent. However, in any of the following cases, we may provide or entrust the personal information to affiliates, strategic partners, agents, third parties, or other related parties in order to improve and enhance our services.

  1. When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent
  2. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer's consent
  3. When it is necessary to cooperate with a national or local government agency, or a person commissioned by them, in carrying out business prescribed by law, and obtaining the customer's consent is likely to impede the performance of said business
  4. When entrusting the handling of personal information to a third party within the scope necessary to achieve the purpose of use

7. Management of personal information

We will implement appropriate and necessary supervision to prevent the leakage, damage, loss, and unauthorized/unjustified access of personal information, while also striving to understand external factors. In addition, we will implement appropriate supervision of employees involved in each service regarding the handling of personal information.

8. Disclosure of Personal Information

When a customer requests disclosure of personal information, we will respond without delay after verifying that the requester is the customer. However, there are cases where we are unable to comply with requests for disclosure due to laws and regulations. Please note that a fee of 1,100 yen (tax included) will be charged for each request for disclosure of personal information.

Disclosure procedures will be done by mail. The following documents are required for disclosure procedures.

  1. "Personal Information Disclosure Application Form" (Please fill in the necessary information)
  2. Identification documents

Please request the "Personal Information Disclosure Application Form" via the inquiry form (email address). Once you have prepared the necessary documents, please mail them to the address below.

Please note that you will be responsible for postage costs to our company.

(mailing address)

Glancy Co., Ltd.

〒160-0022

VORT Shinjuku Gyoen 3F, 2-3-11 Shinjuku, Shinjuku-ku, Tokyo

To the eSIM-san person in charge

9. Correction and deletion of personal information

If there is a request for correction, addition, deletion, or suspension of use (hereinafter referred to as "Correction, etc.") of the content of your own personal information, we will first verify your identity and then investigate whether or not it is necessary to comply with your request. If the content is not true, we will take appropriate action to correct the personal information within a reasonable scope.

10. Changes to the Privacy Policy

The contents of this Privacy Policy may be changed without the consent or notice of the customer, except for matters otherwise specified by laws, regulations, or other provisions of this Policy. The changed Policy shall take effect from the time it is displayed on this website.

11. Consultation desk regarding the handling of personal information

For any inquiries regarding our personal information, please contact the following office.

Please note that we cannot accept requests to visit our office in person.

Address: VORT Shinjuku Gyoen 3F, 2-3-11 Shinjuku, Shinjuku-ku, Tokyo

Company name: Glancy Co., Ltd.

Representative Director: Kazuhiro Obara

Department in charge: eSIM-san

Email address: support@esim-san.jp

10:00-19:00 Weekdays only (excluding weekends, holidays, and New Year's holidays)