【よくある質問3】

渡航後、回線につながらない場合の対処法

 

マニュアル通り設定したにもかかわらず、回線がつながらないと焦ってしまいますよね…。

そんな時、多くの方が解決された方法が

”機内モードのオン/オフと端末の再起動”

 

お問い合わせいただいた約9割の方が解決しています。また、空港では電波が不安定になりやすいため、場所の移動にご協力いただいております。

”機内モードのオン/オフと端末の再起動”でも解決しない場合は、以下ご確認をお願いいたします。

 

1)マニュアル【渡航後の設定①】(データローミングON)は行いましたか。

お客様の設定画面を確認させていただくと、追加したeSIMのデータローミングのON設定を忘れている方が多い傾向にあります。

 

2)マニュアルの【渡航後の設定②】(APNの設定)をお願いいたします。

マニュアル通り設定したにも関わらずつながらない場合は、【渡航後の設定②】(APNの設定)をお願いいたします。入力するAPNは、お送りしているメール内に記載しております。

 

 

FAQ

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It doesn't cost anything.

The eSIM profile information required for setup will be sent to you by email on the same day. You can start using the service on the day of application at the earliest.

Not at this time. We plan to do so in the future.

Please download from the order completion screen or purchase completion email.

Credit card payment (VISA, MasterCard, American Express, JCB, DinersClub,)

Convenience store payment (Seven-Eleven, Family Mart, Lawson, Ministop, Daily Yamazaki, Seico Mart)

There are two types:

Depending on your device (model), you may not be able to use the service depending on the frequency band or communication environment of your country or region. For details, please see the operation guarantee device page .

The usage period cannot be extended or the capacity cannot be changed. Please make a new application.

Once you have applied, you cannot change the plan or add a country to your plan. Please make a new application.

We have a tour plan available. Please apply for that.

This is for data communication only, so you cannot make calls or send SMS. However, you can send emails, chat, and make calls using the app.

Physical SIM cards are not available.

First, try restarting your device. If you are still unable to connect, your Wi-Fi network may be temporarily unstable. Try again after a while, or if you have two or more routers, try connecting to a more stable Wi-Fi network.

If the eSIM profile has not been downloaded, please download it again ( iOS , Android ). If the eSIM profile has already been downloaded, do not delete it.

If the SIM lock on your device has not been removed, you can remove the SIM lock by going to the website or store of the mobile phone company where you purchased the device.

Try turning airplane mode on and off and restarting your device.

Please check your roaming and APM settings ( iOS , Android ) after traveling again.

If you are still unable to connect, please contact us here .

If you use a 5G-compatible device, it may be difficult to receive a 4G signal.

iOS
*The display location may differ depending on the iOS version. Settings ⮕ Mobile Communications ⮕ Communication Options ⮕ Voice and Data ⮕ Check "4G" or "LTE"

Android

Settings → Network and Internet → Mobile networks → Advanced settings → Preferred network type → Check "4G/3G/GSM" or "LTE"

or

Settings → Connections → Mobile networks → Network mode → Check "4G/3G/GSM (Auto connect)" or "LTE"

Try turning airplane mode on and off and restarting your device.
If you are still unable to connect, please contact us here .